Started my new position.

I have had quite a hectic week. For starters last week I was sick and starting a new position with a whole different schedule. Now if that wasn't enough then I came down with the flu at the same time. On top of that my brother in law ended up in the hospital because his heart stopped for 8 seconds. SO I had to high tail it to South Seminole hospital to be there for him and my sister. This week seems to be settling down. However in my new position we started taking phone calls. Now I work for Chase Bank and I have been in their collections division for 4 years. The new position is in the estates department which handles all deceased notifications. Most people would think I am crazy to want to talk to grieving family members all day, but interestingly enough they are not that sad when they call in. Which me personally I find kind of strange, but to each his own.
                 Yesterday was the first day we started taking calls. It began with me not having any idea what I was doing and then I had another person sitting with me listening to what I was doing. Needless to say they said that I sounded disinterested in the phone calls I was taking. I on the other hand disagreed and said that its not that I was disinterested I was lost and confused. At the end of the day I had a better understanding of what I was doing. I realized that it will take time for me to get good at my new position the same way that it took me time to get used to my old one.
                  Sometimes I find it very interesting how different people respond to different situations. I've gone through many trainings in my life whether it be work or school or the Army. Each time the person that you think will be the most confident fails and the one that you think will leave is the one that ends up being the best of the best. In this training history did repeat itself. The person that in our book work training thought they knew everything and yesterday was the first one to panic and almost cry ready to quit. I actually found a quote for her to try and make her feel better. The quote was "A Smooth sea never made a skilled sailor." She came back today more confident and said that what I quoted made her feel better.